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Terms of Service

1. Introduction

  • The rules for using our services.
  • What you can expect from Barnet Climate Control.
  • Your rights and responsibilities.

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use and privacy and cookie policies.

What Do We Mean by “Services”

  • Anything offered by Barnet Climate Control for any air conditioning & refrigeration related work:
    • Enquiries
    • Estimates
    • Installations
    • Repairs
    • Emergency Call Outs
    • Servicing
    • Guarantees
  • All services will be performed by qualified technicians in a professional and timely manner, following industry standards and best practices.

Terminology

  • For the purpose of these terms & conditions:
    • “Us/We/Our/Barnet” refers to Barnet Climate Control.
    • “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).
    • “Tradesperson/tradespeople” refers to the representative(s) appointed by Barnet to carry out work.
  • We reserve the right to refuse or decline to undertake any work.

Hourly Rate Work

  • The total charge to you will consist of the cost(s) of:
    • Labour (the amount of time spent by the tradesperson carrying out work), including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
    • Materials supplied by us (not exceeding the trade purchase price of materials + handling charge).
  • You will only be charged for the time spent related to your work. All other time, i.e., lunch breaks, is non-chargeable.
  • All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero-rated.

Payment

  • Payment for services is due upon completion of the work unless other arrangements have been agreed upon in advance.
  • Barnet Climate control accepts bank transfers, cash & cheques as forms of payment.
  • In the event of a dispute over payment, Barnet Climate Control reserves the right to withhold any necessary documentation or equipment until the matter is resolved.

Invoices & Payment

  • Upon your agreement for us to carry out estimated work, a deposit payment of 50% of the total is payable immediately.
  • We reserve the right to request full payment in advance at our discretion.
  • Upon completion of work, you will be invoiced, for which payment is due on receipt unless stated otherwise.
  • Barnet reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 4% over the base rate until payment is received by us in full.
  • You accept sole liability to make payment in full unless you disclose when initially instructing us to carry out work and/or supply materials that you are acting on behalf of a third party.

Cancellation

  • If you cancel your instructions more immediately prior to work being carried out or materials being supplied, you will be liable for the cost of any time and materials incurred by us, together with the profit that would have been made by us, in accordance with the original instructions.

Guarantee

  • For your peace of mind, Barnet Climate Control provides a 12 months warranty on labour and parts for services rendered.
  • This warranty covers defects in workmanship and materials used.
  • For sales of ice machines, our warranty period is 3 months unless stated otherwise on the invoice. This covers parts & labour.
  • The warranty is void if the client or a third-party attempt to repair or modify the serviced equipment without prior authorization from Barnet Climate Control.
  • The guarantee will become null & void if the work/appliance completed/supplied by us is:
    • Subject to misuse or negligence.
    • Repaired, modified or tampered with by anyone other than a Barnet tradesperson. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.
  • Work is only guaranteed in respect of work directly undertaken by us and with full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
  • Where we agree to carry out work on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and we accept no liability in respect of the effectiveness of such work or otherwise.

Liability

  • Barnet Climate Control will not be held liable for any damages, losses, or expenses resulting from the use or malfunction of the serviced equipment beyond our control.
  • Clients are responsible for providing accurate and complete information about the equipment and its condition to ensure proper service.
  • We will only be liable for rectifying our own guaranteed work and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
  • We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.
  • Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.
  • We shall not be held liable for any delay or consequences of any delay in performing our obligations if such a delay is due to any cause beyond our reasonable control, and we shall be entitled to reasonable time extensions.
  • We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

Title to Goods

  • Goods supplied and delivered by us to you or your premises shall remain our property until paid for by you in full.
  • Whilst goods remain our property, we have the absolute authority to:
    • Retake, sell or otherwise deal with or dispose of all or any part of these goods.
    • Enter any premises, at any time and without notice, in which goods or any part thereof are installed, stored or kept, or is reasonably believed so to be.
    • Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.
  • The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

General

  • These terms and conditions may not be released, discharged, supplemented, interpreted, varied, or modified in any manner except by an instrument in writing signed by a duly authorized representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you.
  • By entering into a contract with us, you agree irrevocably to waive the application of any of these terms and conditions.
  • These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of English law.
  • Barnet Climate Control is a company incorporated in England with registered number: 12883569.
  • Our registered VAT number is: 385348855.