Service Terms & Conditions

Service Terms & Conditions

Service Terms & Conditions

1. Introduction

The rules for using our services

What you can expect from Barnet Climate Control

Your rights and responsibilities

Please ensure you read these terms before using our services. By using our

services, you are agreeing to these terms. You’re also agreeing to our: Terms

of Use and privacy and cookie policies.

  1. What Do We Mean by "Services"

Anything offered by Barnet Climate Control, for any air conditioning & refrigeration

related work





Emergency Call Outs



All services will be performed by qualified technicians in a professional and timely

manner, following industry standards and best practices.

  1. Terminology

For the purpose of these terms & conditions, the following words have the following


“Us/We/Our/Barnet” refers to Barnet Climate Control.

“You” refers to you: the customer (the person or organisation for whom we

agree to carry out work and/or supply or materials).

“Tradesperson/tradespeople” refers to the representative(s) appointed by

Barnet to carry out work.

We reserve the right to refuse or decline to undertake any work.

  1. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

Labour (the amount of time spent by the tradesperson carrying out work)

including all reasonable time spent in obtaining non-stocked materials,

charged in accordance with our current hourly rates.

Materials supplied by us (not exceeding the trade purchase price of materials

+ handling charge).

You will only be charged for the time spent related to your work. All other time, i.e.,

lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing

rate, except in cases where the work carried out is zero rated.

  1. Payment

Payment for services is due upon completion of the work, unless other arrangements

have been agreed upon in advance.

Barnet Climate control accepts bank transfers, cash & cheques as forms of payment.

In the event of a dispute over payment, Barnet Climate Control reserves the right to

withhold any necessary documentation or equipment until the matter is resolved.

  1. Invoices & Payment

Upon your agreement for us to carry out estimated work, a deposit payment of 50%

of the total is payable immediately. We reserve the right to request full payment in

advance at our discretion.

Upon completion of work, you will be invoiced, for which payment is due on receipt

unless stated otherwise. Barnet reserves the right to accrue and charge interest on

any part of an invoice which remains unpaid at a rate of 4% over the base rate until

payment is received by us in full.

You accept sole liability to make payment in full, unless you disclose when initially

instructing us, to carry out work and/or supply materials that you are acting on behalf

of a third party.

  1. Cancellation

If you cancel your instructions more immediately prior to work being carried out, or

materials being supplied, you will be liable for the cost of any time and materials

incurred by us, together with the profit that would have been made by us, in

accordance with the original instructions.

  1. Guarantee

For your peace of mind, Barnet Climate Control provides a 12 months warranty on

labour and parts for services rendered. This warranty covers defects in workmanship

and materials used.

For sales of ice machines, our warranty period is 3 months unless stated otherwise

on the invoice. This covers parts & labour.

The warranty is void if the client or a third-party attempt to repair or modify the

serviced equipment without prior authorisation from Barnet Climate Control.

The guarantee will become null & void if the work/appliance completed/supplied by

us is:

Subject to misuse or negligence.

Repaired, modified or tampered with by anyone other than a Barnet

tradesperson. We will accept no liability for, or guarantee suitability, materials

supplied by you & will accept no liability for any consequential damage or


Work is only guaranteed in respect of work directly undertaken by us and with full

payment having been made. Any non-related faults arising from recommended work

which has not been undertaken by us will not be guaranteed.

Where we agree to carry out work on installations of inferior quality (or over 10 years

old) no warranty is given in respect of such work and we accept no liability in respect

of the effectiveness of such work or otherwise.

  1. Liability

Barnet Climate Control will not be held liable for any damages, losses, or

expenses resulting from the use or malfunction of the serviced equipment beyond

our control.

Clients are responsible for providing accurate and complete information about

the equipment and its condition to ensure proper service.

We will only be liable for rectifying our own guaranteed work, and will not be held

responsible for any ensuing damage or claims resulting from other work overlooked

or subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from

work not fully guaranteed, or where recommended work has not been carried out.

Work will not carry a guarantee where you have been notified by the tradesperson

either verbally or indicated in ticked boxes or in our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in

performing our obligations if such a delay is due to any cause beyond our

reasonable control and we shall be entitled to reasonable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson

whose negligence or faulty workmanship makes us liable to pay for those damages

or rectification of work.

  1. Title to Goods

Goods supplied and delivered by us to you, or your premises, shall remain our

property until paid for by you in full. Whilst goods remain our property, we have the

absolute authority to:

Retake, sell or otherwise deal with or dispose of all or any part of these


Enter any premises, at any time and without notice, in which goods or any

part thereof is installed, stored or kept, or is reasonably believed so to be.

Seek a court injunction to prevent you from selling, transferring or otherwise

disposing of such goods.

The risk in such goods will pass to you on delivery to you. You must insure them at

replacement value, and if asked you must produce evidence that they are properly


  1. General

These terms and conditions may not be released, discharged, supplemented,

interpreted, varied or modified in any manner except by an instrument in writing

signed by a duly authorised representative and you. Our terms and conditions will

prevail over any terms and conditions used by you or contained, set out or referred

to in any documentation sent to us by you. By entering into a contract with us you

agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between us and you, shall be

governed and construed in accordance with English law and shall be subject to the

exclusive jurisdiction of the English law.

Barnet Climate Control is a company incorporated in England with registered

number: 12883569

Our registered VAT number is: 385348855.

020 3488 663

0203 4888 663